Refund Policy

Last updated · 19 September 2026

You have thirty days from the moment you buy. Inside those thirty days, write to hello@thefighterprotocol.com and we refund you in full. There is no form to fill in, no reason to give, and no question asked about how much of the programme you watched — you can have watched all of it. We would rather give you your money back than have you sitting on something you won't use.

After the thirty days we don't refund as a matter of course, because by then you have the whole programme. But if something went wrong on our side — you never got access, the videos won't play for you, you were charged twice — write to us anyway, at any point. That gets fixed or refunded regardless of the date.

How to ask

One email to hello@thefighterprotocol.com. Put "refund" in the subject line and include the email address you used to buy, so we can find the order. That's all we need. You don't have to explain yourself, though if you feel like telling us what didn't work we do read it and it does change what we build next.

How long it takes

We reply within 2 working days and start the refund at the same time.
The refund is issued through Whop, the platform that took the payment, back to the same card or account you paid with. We cannot send it anywhere else — that is a rule of the payment system, not a preference of ours.
The money reaches you in about 5 to 10 working days after that, depending on your bank. The delay at that stage is your bank's, and we have no way to speed it up.
The amount is the full amount you paid, including any tax charged at checkout. We do not keep a processing fee.

Once the refund is done, access to the programme ends. That is the trade, and it happens automatically.

Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal on distance contracts. For digital content delivered immediately, that statutory right is lost once delivery has begun and you have consented to it — which is what you confirm at the Whop checkout.

This policy is deliberately more generous than the exception allows us to be: we give you the thirty days anyway, whether or not you started watching. Nothing here limits any right you have under the law of the country where you live.

Chargebacks

If you think something is wrong with a charge, please email us before contacting your bank. A refund from us takes a couple of days; a chargeback takes weeks, costs both of us money, and cancels your access in the meantime anyway. We have never refused a refund inside the window and we don't intend to start.

Who to write to

hello@thefighterprotocol.com — a person reads it, and answers within 2 working days. The seller of record is [[RAGIONE SOCIALE]], [[INDIRIZZO]], VAT number [[P.IVA]]. See also the terms of sale and the contact page.